Frequently Asked Questions
Everything you need to know about your parkrun gear
How do I link my parkrun ID to my order?
You can enter your parkrun ID (the number starting with 'A') during the checkout process to ensure your milestone gear is correctly allocated to your profile.
What is the typical shipping time for milestone t-shirts?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that personalized items may be exempt.
Are the performance shirts moisture-wicking?
Absolutely. All our technical running apparel is made from high-quality, breathable fabrics designed to wick sweat away and keep you comfortable during your 5k.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my parkrun kit?
To preserve the technical properties and prints, we recommend machine washing cold at 30°C, washing inside out, and avoiding the use of fabric softeners or tumble dryers.